Noticeboard

PLEASE NOTE THE PRACTICE IS NOW ROTYON & COMPTON FAMILY PRACTCE PLEASE US THE TELEPHONE NO.:  0161 357 2315

ON-LINE PATIENT SERVICES

We would like to thank you for your patience during the merger and the problems we have been experiencing with the phone lines. 

If any Patients previously registered for the Patient On-Line Services are unable to gain access please Email:  OLDCCG.patientcontact@nhs.net .  Patients from The Parks Medical Practice who use the NHS App are being advised to re-register the service for use at Royton & Crompton Family Practice.

We apologise for any inconvenience.

PATIENTS ATTENDING FOR APPOINTMENTS AT THE PRACTICE

We are still operating a telephone triage appointment system only and patients should only attend the surgery if they have a pre-arranged appointment.  Where patients have been advised to attend the surgery they should follow infection control guidance, use hand sanitiser provided and adhere to social distancing to minimise the risk of Covid-19.

PLEASE WEAR A FACE COVERING IF YOU HAVE TO VISIT THE PRACTICE

Unless advised otherwise by a GP or Clinician, patients who have been asked to attend a Face to Face appointment should bring their own face covering; this can be a face mask or a scarf.  It should be applied before entering the building and worn at all times while in the building and only removed if to do so by a GP or another Clinician during your consultation.

Please do not attend your appointment if you are unwell or you or any member of your household are suffering from symptoms associated with Covid-19, you should contact the surgery by telephone to re-arrange your appointment.

If you need to order your prescription where possible please order on-line, if you do not have on-line access you can contact the surgery to register for this. You can also ask your nominated pharmacy to order your prescription on your behalf. Otherwise contact the surgery by telephone, wherever possible do not visit the surgery.

For Advice for Parents during Coronavirus use link below:

Advice for Parents during Coronavirus

FOR MORE CORONAVIRUS INFOMATION PLEASE SEE HOME PAGE

The Parks Medical Practice would like to thank Carl Foster of All Building Services for the donation of PPE Visors.  It was very much appreciated. 

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records.  No information will be released without the patient consent unless we are legally obliged to do so. SEE PRIVACY NOTICE

CCTV Images

Images will not be retained longer than is considered necessary, and will be then be deleted. All images will be held securely, and all access requests, and access to images will be documented. Images may record individuals and / or record incidents. Not all recordings are designed to identify persons.

Other than in accordance with statutory rights, the release or availability of images will be at the discretion of the Partners to the practice, who are Data Controllers for the purposes of the Data Protection Act. Images are held to improve the personal security of patients and staff whilst on the premises, and for the prevention and detection of crime, and images may be provided to police or other bodies.

Where access is granted in response to an application received, the image may be edited to exclude images of third parties who may be also included  0within the requested image. This may be necessary to protect the identity of the third parties. In these circumstances the image released as part of the application may record / identify the “data subject” only.

Images will be located by the Data Controller or authorised person.

When assessing the content of the image released the decision will be taken by the Data Controllers having due regard to the requirements of the Data Protection Act and Code of Conduct.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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