The Parks Medical Practice - How to make an appointment to see your doctor or nurse at the surgery

Noticeboard

PLEASE NOTE THE PRACTICE IS NOW ROTYON & COMPTON FAMILY PRACTCE PLEASE US THE TELEPHONE NO.: 0161 357 2315

ON-LINE PATIENT SERVICES

We would like to thank you for your patience during the merger and the problems we have been experiencing with the phone lines.

If any Patients previously registered for the Patient On-Line Services are unable to gain access please Email: OLDCCG.patientcontact@nhs.net . Patients from The Parks Medical Practice who use the NHS App are being advised to re-register the service for use at Royton & Crompton Family Practice.

We apologise for any inconvenience.

PATIENTS ATTENDING FOR APPOINTMENTS AT THE PRACTICE

We are still operating a telephone triage appointment system only and patients should only attend the surgery if they have a pre-arranged appointment. Where patients have been advised to attend the surgery they should follow infection control guidance, use hand sanitiser provided and adhere to social distancing to minimise the risk of Covid-19.

PLEASE WEAR A FACE COVERING IF YOU HAVE TO VISIT THE PRACTICE

Unless advised otherwise by a GP or Clinician, patients who have been asked to attend a Face to Face appointment should bring their own face covering; this can be a face mask or a scarf. It should be applied before entering the building and worn at all times while in the building and only removed if to do so by a GP or another Clinician during your consultation.

Please do not attend your appointment if you are unwell or you or any member of your household are suffering from symptoms associated with Covid-19, you should contact the surgery by telephone to re-arrange your appointment.

If you need to order your prescription where possible please order on-line, if you do not have on-line access you can contact the surgery to register for this. You can also ask your nominated pharmacy to order your prescription on your behalf. Otherwise contact the surgery by telephone, wherever possible do not visit the surgery.

For Advice for Parents during Coronavirus use link below:

Advice for Parents during Coronavirus

FOR MORE CORONAVIRUS INFOMATION PLEASE SEE HOME PAGE

The Parks Medical Practice would like to thank Carl Foster of All Building Services for the donation of PPE Visors. It was very much appreciated.

Access the online appointment system

Appointments

circled_day Please note all surgeries are by appointment only. To make an appointment please contact the receptionist by telephone or face to face and they will be happy to help you.

Appointments can also be made on-line via Emis Access - Please contact your receptionist to register for this service.

Appointments are available:

9:00am and 18:30pmMonday

8:00am and 20:00pm Tuesdays

9:00am and 18:30pm Mondays Wednesdays and Fridays

CHILDREN UNDER 5

The practice policy for children aged 5 years and under, is to offer an appointment on the same da, although it is not always possible to book the appointment with a GP of choice. Please note these appointments are available to ensure your child is seen on the same da, however, if you wish to book in advance for your child or book an appointment with a GP of choice you are still able to do this.

Oldham 7 Day Access Service

In December 2015 the practice signed up to the 7 Day Access Service, which is provided by Oldham GP Federation. This allows patients to book an appointment out of surgery hours, evenings and weekends. Appointments are available:

ICC Hub, Integrated Care Centre, New Radcliffe Street, Oldham OL1 1NL

Royton Hub- Royton & Crompton Family Practice Royton Health & Wellbeing Centre Park St, Oldham OL2 6QW

Failsworth Hub- Medlock Medical Keppel Building, Failsworth Health Centre, Ashton Road West, Failsworth Manchester, M35 0AD.

Please contact 0161 934 2827 to arrange an appointment with this service.

Telephone Advice/Triage

We offer telephone consultations/advice from the doctors, this can be arranged by contacting the receptionist.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly. Janet and Kristie are available most days at the Royton Surgery and Monday afternoons at Trent Road.

Chaperones

If you would like a chaperone present during your consultation, then this can be arranged. Just dvise the receptionist when attending your appointment.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

Doctor's bag Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00. Any visit requests received in the evening after 18:30 will be passed to the emergency service.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule a house call.

Reception staff will initially ask you some details so that we can record the relevant information. A doctor may telephone you before the home visit takes place to discuss your condition. Patients will be advised to ring 999 in case of a genuine life threatening emergency, examples of such situations are: Chest Pain, severe shortness of breath, severe heamorrahge (bleeding), suspected stroke, falls, head injuries.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

Sickness Certificates If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Missed Appointments - February 2020

ON-LINE CONSULT - THE PARKS MEDICAL PRACTICE

INFORMATION REGARDING ON-LINE CONSULT